NAN-AND-POPS-LOGO-HEADER

Return and Refund Policy

Nan and Pops Fruit Shop – Delivery Areas and Days

We deliver four days per week, offering 1 to 2 delivery day options for the suburbs listed below.  

We have quality control systems in place to ensure that we provide only the best quality produce and products. If you receive an item from us that is not as described, please bring this to our attention via email (dawn@nanandpopsfruitshop.com.au) within 24 hours of your order being delivered so that we can discuss an appropriate resolution.

Non fruit and vegetable items are not covered by this policy.
In accordance with the Fair Trade Act, for items that are not as described, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days.

Please select and crosscheck your order very carefully, as we do not accept returns or offer exchange, credits or refunds for any items that are incorrectly ordered by you.

If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue you with a refund of the full amount paid by you for that product within 3-5 business days.

If you have used the item or have thrown it away, we reserve the right to reject your claim for a refund, and have the right to withhold an administration fee, of ten dollars, if your order is placed outside our delivery area.

PLEASE NOTE: Free delivery on all orders.